I cannot get my DVD to play. What should I do?

The steps described below resolve 99% of issues related to play problems. We have very low faulty disc issues (0.003).

Smudged or Scratched Disc (most common) Remove the disc from the player and using a damp, soft cloth, clean the back of the disc. Make sure there are no smudges. In addition, look for any scratches. If there are scratches, you will need to buff them out. Once the disc is clean, try to play the disc again to see if that has corrected the problem. Scratched disc: Contact Customer Service at 417-256-4191 to purchase a replacement disc.

DVD Player (common) · If you are using a laptop, try a DVD player. If the issue resolves, you may need to clean your laptop DVD player and/or update the media player software. · External disc drive: Try plugging it into a different USB port and test the DVD again. · If the disc still does not play correctly, we recommend installing VideoLan media player software on your laptop. Ninety-five percent of media player errors are corrected by using VideoLan. It is a free download and will work on Mac and Windows. The website is videolan.org.

Menu opens but I can’t get the DVD to play Computer: Be sure the mouse is hovering to the left of the lesson title. Try clicking in that area. Some menus operate by clicking a “button” next to the lesson title, while others require clicking the lesson title. DVD player: If you are using a remote, try using “arrows” and “>>” buttons. Press play after each time.

4. Blank Disc Error (rare) Many times this can be corrected by installing VideoLan media player (as noted above). If the disc still reads blank and doesn’t play, there may be an error with the disc. Contact Customer Service at 417-256-4191, or by chat on our website, to obtain instructions for replacing a faulty disc. Clean the DVD drive with forced air and clean the disc with a soft cloth. When all else fails, restart your computer and try again. If the disc drive is not functioning correctly, it would cause the discs to not be read properly. If you have tried each step and would like further assistance with troubleshooting, please call Customer Service at 417-256-4191. They will walk you through each step again. Disc troubleshooting cannot be conducted via chat or email.